Social ERP

SYSPRO Harmony is a user-friendly social media type platform

Social ERP in SYSPRO – SYSPRO Harmony

SYSPRO Harmony (Social ERP) is embedded into SYSPRO ERP and designed to streamline business processes and improve communication channels, to create a productive and satisfying working environment. SYSPRO Harmony (Social ERP) encourages users to engage with SYSPRO through a contemporary interface that’s easy to use, familiar and personalized – one that fosters a new and more collaborative way of working.

With SYSPRO Harmony (Social ERP), accounts can collaborate with purchasing; logistics with supply chain; manufacturing with product design; finance with PR; sales with marketing; head office with branches; anytime, anywhere in the world. In fact, with Harmony, there are no boundaries to collaboration. By simplifying messaging in Harmony, you are creating conversations and collaborating with other areas of your organization, allowing you to quickly and effectively achieve your work by harmonizing events or data to relevant people, and ultimately to your organizations’ beat. New ideas can be generated, new best practises devised and greater results achieved.

The Benefits of SYSPRO Harmony Social ERP

Harmony answers the needs of the modern workforce by incorporating a familiar and personalized social media-type interface on which to:

 

The Benefits of  IoT for industry

Collaborate

Harmony allows posting and collaboration within your organization using real-time information from the SYSPRO database. Core ERP data surfaces as users compose their ‘Beats’ (Conversation Posts within the Harmony Portal).

While collaborating, users have full and secure access to the data in their SYSPRO databases. This enables them to query information directly in the chat, such as stock information, sales order status, customer information, etc. In addition, users can share pictures such as inventory items, reference conversations, and reply and ‘like’ messages that have been posted – thus elevating their importance or relevance. Sound familiar?

Be more responsive

SYSPRO Harmony provides direct, 24/7 access to people and the information that’s relevant and critical to the roles and tasks at hand, giving users the ability to communicate instantly within their network of associates, wherever they are in the world, any time of day or night.

With a centralized, real-time view of operational, product and customer information, they are armed with the decision-making power they need to act and respond instantly.

Follow information

Harmony provides the equivalent of a newsfeed or notifications by auto-populating conversations with relevant information, based on key ERP components that the user chooses to ‘follow.’

Instead of needing to go into the system to retrieve pertinent information, Harmony intelligently pushes it to you, alerting you of activities related to those components.

 

Spot significant trends

Using intelligent machine learning algorithms and predictive analytics, Harmony detects trends from the messages that are being posted as well as transactions happening on the SYSPRO database – and aggregates this data. It then presents the information in the form of a chart, bringing it to the user’s attention without them having to search for it.

Detect sentiment

Data Sentiment enables a complete picture of customer opinion about your services or products for informed and strategic decision making. Visual cues (the equivalent of emoticons) alert users by attaching sentiment to specific items. Key notes attached to these items reveal the tone in terms of the state of a particular event, customer or component etc. which pinpoints potential future issues regarding customer satisfaction before they arise.

How Harmony Works

Artificial Intelligence and Machine Learning mines the core ERP data and surfaces notifications such as stock information, sales order statuses and customer information directly to the user in their Harmony Newsfeed.

Data Mining Service

In order for Harmony to access everything in SYSPRO, we created a data mining service. This monitors the SYSPRO database and analyzes its transaction log, cleanses the data and stores it in a relational database ready to be processed by Harmony and the Rules Based Engine.

Rules Based Engine

This engine works together with the data mining service to allow users to perform actions such as specifying alerts on specific fields or values or transactions within the data base, without the need for SQL triggers. If a user follows a particular item, a rule is automatically added to the engine and when it executes, a Beat is automatically posted to the Harmony database.

 

Get in Touch Today

Whether you’re just starting out on the ERP journey, after some advice, begun shortlisting, or ready to make a purchase – we’d like to help. Drop us a message below and one of team will get back to you.

Contact Us

  • Address : Mega Plaza 3A Floor Jl. H.R. Rasuna Said Kav. C-3 Jakarta 12920 – Indonesia 
  • Phone : + 62 21 520 4873  Office
  • Fax : + 62 21 520 4874  Office
  • Email : marketing@isintegrasi.co.id
  • Business Hours : 8.30AM - 5.00PM

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