Bots – Chatbots

Build business efficiencies with chatbot technology

Enhance your customers’ experience with your SYSPRO ERP chatbots

Chatbots, Bots or Digital Assistants, are fast becoming the “norm” in most organizations’ customer-facing web-interfaces. They are an important Artificial Intelligence (AI) tool that learn and retrieve information from their respective environments and act according to the information and objectives set for them. Chatbots integrate with legacy systems and use natural language processing to create real-time conversations and feedback-exchange with users. Integrated with your SYSPRO enterprise resource planning (ERP) system, and with a set of approximately 60 skill sets available for managing ERP specific functions, the digital citizen can assist internal users or external customers with surfacing information or performing tasks such as price queries, stock lookups, order status and more.

The Benefits of SYSPRO Bot for Manufacturers

• Eliminate repetitive tasks Freeing up resources within business to spend their time performing more valuable tasks

• Predict trends By responding to queries quickly and accurately, SYSPRO Bot acts before problems occur

• Improve customer experience Provides a 24/7, consistent service for customers and suppliers within your supply chain, across the globe

• Addresses modern workforce needs Freeing up resources within business so that time is spent on more valuable tasks

SYSPRO Bot provides an always available, intuitive, multi-platform and multi-device user experience when engaging with and within your business

SYSPRO Bot Features

• SYSPRO Bot is hosted in Microsoft Azure and makes use of the Microsoft Bot Framework, allowing for 24/7 availability across the globe
• Interacts through any platform and on device of choice
• SYSPRO Bot utilizes machine learning, natural language parameters, and Microsoft’s Language Understanding Intelligence Service (LUIS) to interpret human language
• With approximately 60 skillsets currently available, which can be streamlined into a complete process, SYSPRO Bot can be “trained” on the skills that it’s required to perform
• The identity of SYSPRO Bot can match that of your organization and assume the digital ‘persona’ and become the ‘face’ of the company
• Meets and adheres to predetermined security and authentication protocols